We’re here to help. At Boloarte, we want your experience to be as relaxing as drinking a good tea. If you have questions about our products, the status of your order or need personalized recommendations, please don’t hesitate to contact us.
How to Contact Us
For general questions, orders or partnerships: [email protected] (Average response time: 24 business hours)
📞 Phone / WhatsApp
Do you prefer a faster response or speak to a human? [YOUR PHONE NUMBER] (Call to national mobile network)
Opening Hours
Our support team is available at the following times:
- Monday to Friday: 09:00 – 18:00
- Saturday and Sunday: Closed (but you can send an email, we will respond on Monday!)
Frequently Asked Questions
Before sending a message, check if your question has already been answered here. This can save you time.
1. Where is my order? As soon as your order is shipped, you will receive an email with the tracking number. You can follow the route on the carrier’s website.
2. How long does delivery take? For mainland Portugal, deliveries normally take 24 to 48 working hours after dispatch. For the Islands, expect 3 to 5 business days.
3. Do you have a physical store?At the moment, we operate exclusively online, shipping all of our stock from Portugal.
4. How should I store my Pu-erh tea?We recommend storing the tea in a cool, dry place away from direct sunlight, away from strong odors (such as coffee or spices).
Dispute Resolution
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:
- CNIACC – National Center for Information and Arbitration of Consumer Conflicts
- Website: www.cniacc.pt
You can also use the Electronic Complaints Book: www.livroreclamacoes.pt.