Introduction
This Privacy Policy describes how [Your Company Name, e.g., Boloarte Tea Shop] (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”). We are committed to protecting your privacy and handling your data transparently, in compliance with standard data protection regulations (such as GDPR principles).
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. What Personal Data We Collect
We collect various types of information for different purposes to provide and improve our service to you.
1.1. Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect “Order Information” from you. This includes:
- Contact Details: Your name, billing address, shipping address, email address, and phone number.
- Payment Information: Transaction details (Note: We do not store full credit card details. Payment information is processed securely by our third-party payment gateways, e.g., Stripe or PayPal).
- Product Details: Details of the tea, teapots, and accessories you purchased.
1.2. Usage Data
We may also collect information about how the Site is accessed and used (“Usage Data”). This data may include information such as your computer’s Internet Protocol address (IP address), browser type, pages viewed, time spent on pages, and other diagnostic data.
2. How We Use Your Data
We use the collected data for the following essential purposes:
- ✅ **To fulfill and manage orders:** Processing your payment and delivering the purchased products (e.g., shipping your Pu-erh tea or Yixing teapot).
- ✉️ **To communicate with you:** Sending order confirmations, updates, and customer service responses.
- 📈 **To improve our service:** Analyzing usage data to optimize the design, product selection, and functionality of our online store.
- 🛡️ **For security and fraud prevention:** Protecting against potentially fraudulent or unauthorized transactions.
- 📢 **For marketing (with consent):** Sending promotional emails about new teas or special offers, if you have subscribed to our newsletter.
3. Sharing Your Personal Data
We share your Personal Data with third parties only to help us provide our services and fulfill contracts. These parties include:
- **Payment Processors:** Such as Stripe, PayPal, or Multibanco, to securely process payments.
- **Shipping Carriers:** Such as CTT, DHL, or local post offices, to deliver your orders. We only provide the necessary name, address, and contact information.
- **Analytics Providers:** Such as Google Analytics, to help us understand how our customers use the Site.
We do not sell your personal data.
4. Your Rights and Data Retention
4.1. Data Retention
We will retain your Order Information for our records for a minimum of [Insert Time, e.g., 5 years] unless and until you ask us to delete this information.
4.2. Your Rights
Depending on your location, you have the right to:
- **Access:** Request a copy of the personal data we hold about you.
- **Rectification:** Request correction of any inaccurate data.
- **Erasure (Right to be Forgotten):** Request that we delete your personal data.
- **Object:** Object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us using the details provided below.
5. Cookies and Tracking Technologies
We use “cookies” to enhance your experience, analyze Site traffic, and remember your cart items. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
6. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
Email: [Your Contact Email Address]
Address: [Your Company Physical Address]